If a file will not open
- Confirm the file name ends in
.mppand is no larger than 50 MB on iPhone/iPad or 100 MB on Mac. - Move a copy to a local folder and try again. Cloud placeholders must be downloaded first.
- Password-protected MPP files are not supported. Use an authorized unprotected copy.
- Try the built-in sample. If the sample also fails, restart your device and reinstall from the App Store.
What to include in an email
- GanttPeek version from About GanttPeek or About, Help & Legal.
- Your operating-system version and device model.
- Approximate file size and the Microsoft Project generation that last saved it, if known.
- The exact user-facing error message.
Protected files
The current parser rejects password-protected MPP files. The app does not recover unknown passwords or bypass file protection.
Known version 1 limits
GanttPeek extracts core names, dates, durations, hierarchy, dependencies, resource identities, and basic assignments from supported MPP8, MPP9, MPP12, and MPP14 / Project 16.x files. Baselines, progress, constraints, notes, real calendar exceptions, custom fields, resource capacity and costs, source critical-path flags, and some assignment details are not extracted. Exact Project 2021, Project 2024, and Microsoft 365 origin cannot be distinguished within their shared binary family. The app displays a data note when these limits apply.
Exports
On Mac, use File → Export Tasks as CSV or File → Export Schedule Report as PDF. On iPhone and iPad, open the More menu and choose a CSV or PDF share action. Exports are new files; the original MPP is never modified.
Purchases and refunds
GanttPeek includes one real project at no charge; reopening that project does not use another slot. GanttPeek Lifetime is a one-time, non-consumable purchase that unlocks unlimited projects. Customers who bought version 1.0 receive Lifetime automatically.
To restore Lifetime, open Lifetime Access and choose Restore Purchases while signed in to the App Store account that made or shares the purchase. Apple handles billing, receipts, Family Sharing availability, and refund requests. Use Apple’s purchase-support process for payment or refund issues. For app behavior, contact Eutopix Labs at support@ganttpeek.com.